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Abbey National is helping companies improve employment opportunities and customer service for people with severe disfigurements to their face, hands or body.
The UK’s second-largest mortgage lender will fund a series of best practice guides for employers as part of a partnership with the Changing Faces charity, which supports 400,000 severely disfigured people in the UK. The guides have so far been sent to 400 companies and training for staff will be offered.
HBOS and the Metropolitan Police are among organizations that have taken part in pilot workshops, which treat the issue as an aspect of customer service. Abbey’s diversity consultant, Steven D’Souza, said the company had decided to use its performance on disfigurement as a litmus test for how it was doing on other disability issues.
‘We realized that if we could get our practices and procedures right in this area, then we could get it right on other disability and diversity issues,’ he said. In November, Abbey became part of Spanish bank Grupo Santander.
The UK’s second-largest mortgage lender will fund a series of best practice guides for employers as part of a partnership with the Changing Faces charity, which supports 400,000 severely disfigured people in the UK. The guides have so far been sent to 400 companies and training for staff will be offered.
HBOS and the Metropolitan Police are among organizations that have taken part in pilot workshops, which treat the issue as an aspect of customer service. Abbey’s diversity consultant, Steven D’Souza, said the company had decided to use its performance on disfigurement as a litmus test for how it was doing on other disability issues.
‘We realized that if we could get our practices and procedures right in this area, then we could get it right on other disability and diversity issues,’ he said. In November, Abbey became part of Spanish bank Grupo Santander.
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